A. General provisions

1. Provider and scope

These Terms and Conditions apply to contracts between David Römmler, Hypnosis Therapy Online, Warschauer Straße 31, 10243 Berlin, Germany, email: inhale@hypnosis-therapy.online, and customers booking services offered at https://www.hypnosis-therapy.online.

All services are available exclusively to persons aged 18 or over.

2. Formation of the contract

The presentation of a service on the website is not a binding offer. By completing the booking process, you submit a binding offer. The contract is concluded by an express booking or payment confirmation or when performance begins.

The contractual language is German. This English version is provided for convenience. In the event of discrepancies, the German version prevails to the extent permitted by law.

3. Prices and payment

The prices shown at the time of booking apply. Where VAT is payable, it is included in the displayed price. Payment is due before performance using the available payment method. Performance may be withheld until payment has been received in full.

4. Right of withdrawal and early performance

Pursuant to section 312(2)(7) of the German Civil Code, the statutory distance-contract right of withdrawal does not apply to treatment contracts within the meaning of section 630a of the German Civil Code. This applies to therapeutic hypnotherapy services in which the provider promises medical treatment.

Consumers may have a statutory right of withdrawal for coaching, HypnoAI and other non-medical services. Details are set out in the separate withdrawal instructions.

If a service subject to withdrawal is to begin during the fourteen-day withdrawal period, the consumer expressly requests that performance begin before that period expires. Actual performance may include individual review of booking information, substantive preparation, technical provision of access or delivery of the booked session where these activities are genuinely performed for the particular service.

If the consumer withdraws after requesting early performance, the consumer must, where the statutory requirements are met, pay reasonable compensation for the services actually supplied up to receipt of the withdrawal. The amount is calculated in proportion to the agreed total service.

For a paid service contract, the right of withdrawal expires upon complete performance if, before performance begins, the consumer expressly agrees to early performance and acknowledges that the right of withdrawal will be lost upon complete performance.

The cancellation provisions apply independently but do not replace a valid statutory withdrawal. Following a valid withdrawal, only the statutory consequences, including any legally payable compensation, apply.

5. Communications

Contractual communications may be sent to the email address supplied during booking. You must keep your details current and check your spam folder.

6. Minors

No contracts for therapy sessions, coaching or HypnoAI are concluded with minors. Evidence of age may be requested.

7. Liability

The provider has unlimited liability:

1. for intent or gross negligence;

2. for injury to life, body or health caused by an intentional or negligent breach of duty by the provider, a legal representative or a person used to perform an obligation;

3. for fraudulent concealment of a defect;

4. under an expressly designated guarantee;

5. under product liability law; and

6. in every other case of mandatory statutory liability.

For a slightly negligent breach of an essential contractual obligation, liability is limited to the loss foreseeable when the contract was concluded and typical for this type of contract. Essential obligations are those whose performance is necessary for proper performance of the contract and on which the other party may regularly rely.

Liability for the slightly negligent breach of any other obligation is excluded.

To the extent liability is validly excluded or limited, the same exclusion or limitation applies for the benefit of the provider's legal representatives, employees, agents and persons used to perform obligations.

These limitations do not alter the statutory burden of proof and do not establish a guarantee, strict liability or assurance of a particular outcome.

8. Privacy

The Privacy Policy explains how personal data is processed. Where required, data protection consent is obtained separately and does not arise solely from these Terms.

B. Personal online hypnotherapy and coaching

9. Service and type of contract

The provider supplies individually agreed online hypnotherapy and coaching services. Content, scope and duration are determined by the service description, booking confirmation or individual agreement. No particular therapeutic, health or personal outcome is guaranteed.

Where medical treatment is agreed for the identification, healing or alleviation of a psychological disorder with disease value, the contract is a treatment contract within the meaning of section 630a of the German Civil Code. Where the agreed service is limited to coaching, self-reflection or personal development without medical treatment, it is another form of service contract. The actual agreed service, rather than its label alone, determines the legal classification.

10. Cooperation and health information

You must answer questions concerning your health and the safe performance of the session truthfully and completely and immediately disclose relevant changes or acute symptoms.

Online hypnotherapy does not replace medically necessary examination or treatment. In an acute crisis, risk of suicide or medical emergency, contact emergency services on 112, the police on 110 or an appropriate crisis service without delay.

The provider is not liable for consequences caused exclusively by a client intentionally or negligently withholding material health information despite being asked, supplying incorrect information, disregarding express safety instructions or using the service contrary to clearly communicated contraindications. This does not apply where the provider contributed to the loss or mandatory statutory liability applies.

11. Technical requirements

You must provide a stable internet connection, suitable device, camera, microphone and a quiet and safe environment. Technical problems must be reported immediately. If neither party is responsible for a failed session, the parties will seek to arrange a replacement.

The provider is not liable for failures outside the provider's sphere of responsibility, including failures of the client's internet access, electricity supply, device or software, or disruptions of telecommunications networks and third-party services for which the provider is not responsible. Statutory claims based on selection, organisational or supervisory fault attributable to the provider remain unaffected.

12. Appointments and lateness

The paid session begins at the agreed time. Breaks requested by the client count as session time. Lateness does not entitle the client to an extension or refund. Lateness of at least 30 minutes may be treated as failure to attend on time.

13. Cancellation by the client

Cancellation must be made by telephone or email to inhale@hypnosis-therapy.online at least 72 hours before the agreed start.

For later cancellation or lateness of at least 30 minutes, the provider may charge 50% of the agreed fee even if a replacement appointment is later arranged. You may prove that no loss or a substantially lower loss occurred.

Mandatory statutory termination rights, including those applicable to services entrusted on the basis of special confidence, remain unaffected. Remuneration and damages for services already supplied or termination at an inopportune time are governed by the applicable statutory provisions.

14. Cancellation by the provider

If the provider cancels, a replacement appointment will be offered. If the session cannot or is not to be rescheduled, fees already paid for it will be refunded. Mandatory statutory claims remain unaffected.

15. Programme periods

A five-session programme must be completed within three months of the first session. A twelve-session programme must be completed within seven months of the first session unless otherwise expressly agreed.

16. Possible local recording

At the provider's discretion, an online session may be recorded locally in audio and video form. No recording is made covertly. You will be expressly informed before a particular recording begins.

Willingness to participate in an announced recording may be a condition for conducting that session. If you refuse an announced recording, the provider may decline to conduct or start the session under those conditions. Mandatory statutory rights remain unaffected.

The recording is used to document the session and establish, exercise or defend legal claims. It is stored locally on a fully encrypted computer and accessible only to David Römmler. The regular deletion period is one year. Recordings are not published, used for advertising or AI training, or disclosed without a legal basis. Further details and the applicable legal basis are provided separately before recording.

C. HypnoAI – interactive self-hypnosis

17. Description

HypnoAI is an AI-supported coaching service for interactive self-hypnosis and self-reflection. It is not psychotherapy, medical care, medical or psychological diagnosis, or crisis intervention.

Before starting, you will be informed that you are interacting with an AI system. Responses are generated automatically, may be inaccurate, incomplete or unsuitable, and must be assessed responsibly by you.

18. No emergency service

HypnoAI must not be used during an acute psychological or medical crisis. In cases of suicidal thoughts, danger to yourself or others or a medical emergency, stop the session and immediately contact emergency services on 112, police on 110, the German non-emergency medical service on 116117 or an appropriate crisis service.

19. Access and use

Access is limited to the person who booked and to the agreed period. Individual links or access details must not be shared. Use by minors is prohibited.

You may use a fictional name and decide what information to disclose. Do not disclose information that is unnecessary for coaching.

20. Technical providers and privacy

The service uses Wix, OpenAI and ElevenLabs. Wix booking and customer master data is not automatically linked to the contents of a HypnoAI session. OpenAI and ElevenLabs nevertheless process the voice, text and technical data transmitted for the conversation. See the Privacy Policy for details.

21. Availability and technical errors

Continuous availability is not guaranteed. In the event of a significant technical failure, the provider will offer a new access link, replacement appointment or reasonable refund where the service could not be used.

22. Limits of AI output

AI output is generated automatically and may be inaccurate, incomplete, misleading, unsuitable or inapplicable to an individual situation. It is not a diagnosis, treatment recommendation, emergency advice, binding professional advice or guarantee of any outcome. Users must not rely on AI output as the sole basis for medical, psychological, legal, financial or other decisions of substantial importance.

To the extent permitted by law, the provider is not liable for loss caused exclusively by clearly improper use, use during a crisis or emergency, unchecked reliance on a response identified as AI-generated, or incomplete or inaccurate user input. Mandatory liability under clause 7 remains unaffected.

D. Future services

23. Workshops, events and goods

Future workshops, events, digital content or goods may be governed by supplementary terms provided before the relevant contract is concluded.

E. Final provisions

24. Consumer dispute resolution

The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

25. Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not remove the protection of mandatory laws of the country of their habitual residence.

26. Jurisdiction

If the contracting party is a merchant, legal entity under public law or special fund under public law, Berlin is the place of jurisdiction. Otherwise, statutory jurisdiction rules apply.

27. Last updated

July 2026.